Return & Refund Policy

Effective Date: September 12, 2025
Last Updated: September 12, 2025

Thank you for choosing Trelfey Fertilizer Company. We are committed to providing high-quality fertilizer products that meet international standards. Due to the nature of international trade and the specific regulations governing agricultural products, please read this policy carefully to understand our return and refund procedures for orders shipped to Africa and Southeast Asia.

1. Eligibility for Returns & Refunds

We accept return or refund requests under the following conditions:

• Quality Issues: Products arrive damaged, leaking, or if verification confirms that effective ingredients and content do not match specifications (e.g., consistent with our technical indicators: Cu+Fe+Mn+Zn+B+Mo≥100g/L, amino acids≥120g/L).
• Major Description Discrepancy: The product received significantly differs from the website description.
• Non-Receipt of Goods: Goods are not received within the estimated delivery period (proof of inquiry required).
• Other cases as required by applicable laws and regulations.

⚠️ Returns & Refunds Are NOT Accepted Under These Conditions:

• Products have been opened, used, or altered (due to product safety and quality concerns).
• Products are contaminated, damaged, or deteriorated due to improper handling or storage by the customer.
• Return requests are made more than 30 days after the goods were received (based on logistics tracking).
• Products are considered hazardous materials or violate destination country’s agricultural import regulations1.
• Return requests for non-quality related reasons or personal preference (Given the specialized nature of fertilizers and high international shipping costs, such returns are strictly limited).

2. Return Process

If you need to request a return or refund, please follow these steps:

1. Contact Our Team: Initiate a return request within 3 days of receiving the goods by emailing (allen03@trelfey.com, amelia01@trelfey.com) or messaging us on Phone/WhatsApp (+8617335739729, 15225992968). Provide your order number, product name, reason for return, and clear photos/video evidence.
2. Request Submission & Assessment: Our team will guide you through submitting a Return Merchandise Authorization (RMA) request. We may require verification or third-party inspection reports1 for quality claims depending on the case.
3. Return Options & Logistics:
   • High-Value Goods / Full Shipments: For large orders or high-value shipments, returning goods to China via sea freight might be an option only if economically viable and within 1 year of original export (may qualify for duty-free return under Chinese customs rules for quality issues, requiring proof210). Note: Sea freight return costs are significant and involve handling fees, customs duties/VAT if not exempt2, and administrative costs. A cost-benefit analysis will be performed.
   • Local Disposal/Resale (Often Recommended): For smaller orders or where return shipping costs are prohibitive (often exceeding 30% of goods’ value2), we may propose:
     • Local Disposal: Arrange for environmentally compliant disposal within your country/region if regulations allow1. We may offer a partial refund or credit upon proof of disposal.
     • Local Resale/Alternative Use: Explore options for selling the goods locally at a discounted rate (e.g., through local agricultural suppliers) or finding alternative uses2. Any recovered value could be credited.
4. Return Shipping (If Applicable): If returning goods is agreed upon:
   • You are responsible for all costs associated with returning the goods unless the return is due to our error (e.g., wrong product shipped, confirmed quality defect). This includes international shipping fees, customs duties, taxes, and handling fees for the return journey.
   • Goods must be packed securely in their original packaging (including outer packaging and labels) to prevent damage in transit. Inadequate packaging may void the return.
   • Obtain a tracking number and insurance for the return shipment.
5. Inspection & Final Resolution: Once we receive the returned goods (if applicable) and verify their condition and eligibility, we will process the agreed resolution (refund, replacement, or credit) within 7 business days.

3. Refunds

• Refund Method: Refunds will be issued to the original payment method whenever possible. For bank transfers, account details must be confirmed. Refunds may be deducted for restocking fees or non-returnable shipping costs if applicable.
• Refund Amount: The refund will typically be for the product cost. Original outbound and return shipping costs are generally non-refundable unless the return resulted from our error.
• Timing: Refunds may take 1-10 business days to process and appear in your account after initiation, depending on your financial institution.
• Important Note: For returns related to order cancellations before shipment, a processing fee may apply to cover administrative and potential bank charges.

4. Shipping & Handling Costs – Important Considerations

Understanding the costs involved in international returns is crucial:

• High Return Shipping Costs: Return international shipping fees (air or sea) can be very high, often 30% or more of the product value2, sometimes making returns economically unfeasible.
• Customs Duties & Taxes: You are responsible for any import duties, taxes, or customs clearance fees charged by your country upon the return shipment. These are generally non-refundable.
• Potential Original Shipping Costs: Original outbound shipping costs are typically non-refundable.
• Other Potential Fees: Depending on the scenario, fees for inspections1, warehousing4, or disposal2 might apply.

Table: Estimated Return Cost Considerations (Varies Greatly)

Cost Factor	Typical Range/Consideration	Responsible Party (Typically)
International Return Shipping	High (Air: $$$$, Sea: $$ but slower + fees)	Customer (Unless Seller Error)
Import Duties/Taxes on Return	Varies by country; may apply if not duty-free for quality returns	Customer/Return Importer
Customs Clearance Fees (Return)	Applicable fees for processing return through customs	Customer/Return Importer
Original Outbound Shipping	Cost of initial delivery	Non-refundable
Warehousing/Handling Fees (Abroad)	May accrue if goods are held at ports/warehouses	Customer (Unless prior arrangement)
Local Disposal Fees	Cost for environmentally safe disposal if required	Potentially Shared / Case-by-Case
Restocking Fee (if applicable)	May apply for returns not due to seller error	Deducted from Refund

5. Product Compliance & Quality Commitment

Trelfey Fertilizer Company warrants that its products are manufactured according to stated specifications and are suitable for their intended use when applied correctly. We comply with relevant Chinese export regulations for fertilizers. It is the buyer’s responsibility to ensure imported products comply with all local import regulations, labeling requirements, and agricultural standards in their destination country (e.g., specific registrations, approvals). We are not liable for losses due to non-compliance with local regulations or misuse of products.

6. Contact Us

For questions about returns, refunds, or to initiate a request:

• Email: allen03@trelfey.com, amelia01@trelfey.com
• Phone/WhatsApp: +8617335739729, 15225992968
• Hours (CST): Monday-Friday, 9:00 AM – 6:00 PM

Please have your order number and details ready when contacting us. We will strive to address your concerns and find a practical solution based on international trade practices.

7. Policy Updates & Interpretation

We reserve the right to update or modify this Return & Refund Policy at any time. The latest version will always be posted on this page. This policy is an integral part of our Terms of Sale. In case of disputes, we encourage open communication and seek amicable solutions. This policy is designed considering the practical challenges and high costs associated with international returns, especially for agricultural products.